We are sure that you will love your items but if for any reason you change your mind or if an item is unsuitable, you have a whole 14 days (7 days for sale items) from receipt of your order to return your items for a refund. We do not have the facility to offer exchanges.
To be eligible for a refund, your item(s) must be unused, with all labeling / tags still attached and in the same condition that you received them. They must also be in the original packaging.
If 14 days (7 days for sale items) have gone by since the receipt of your purchase, unfortunately we will be unable to offer a return.
Postage costs are non-refundable.
It is the responsibility of the customer to return the item(s) and ensure that they reach us. We recommend that you use a trackable postage method for your return to us. We are unable to be held responsible for any goods lost in transit or for any reason not received back to us.
To complete your return we require a proof of receipt, please ensure you enclose a copy of your invoice within the package. Please email us at email@example.com to let us know you will be returning, this will enable us to keep an eye out for your parcel and process your return quickly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Your refund will be processed within 14 days of receipt of the returned item(s).
Unfortunately we are unable to offer exchanges at this present time. If you would like to change your item(s) please follow the returns process and place a new order for the item(s) required.
All of our products are quality checked before we send them out, however in the unlikely event of receiving a faulty item please ensure you report this to us within 14 days of receipt.