Delivery & Returns
Coronavirus / COVID-19 Delivery Update
Following recent government guidance we will continue to remain open, however we have decided to limit our parcel dispatch times to a once weekly basis. Dispatch will take place every Friday with all orders placed prior to 6pm Thursday to be included.
For UK shipping, we will use the Royal Mail First Class service. Royal Mail have not reported any delay on this service at present but please bear in mind with the current situation there may be some small delays.
For International delivery, we will continue to use the Royal Mail International tracked service. Many Countries are experiencing delays on their postal service, this is changing daily. Please check the following link to find out if your Country is currently affected.
We offer delivery at a flat rate of £3.45 for within UK, £9.99 for the rest of the world. We aim to dispatch all purchases unless otherwise stated within 2-3 working days, delivery time is usually within 2-5 working days from dispatch within the UK and 5-7 working days from dispatch for international shipping. All purchases are posted via either Royal Mail or courier delivery. All tax and customs charges where applicable are the responsibility of the customer. We cannot be responsible for any items held up by customs. We are not responsible for goods once they have been dispatched if the courier has been unable to deliver, however if your order is returned to us we will refund the cost of the goods, postage costs are non-refundable.Tracking information is updated upon request. In the unlikely event you have not received your order please ensure you contact us within 14 days for tracking information or your parcel may be returned to us.
Orders will not be dispatched until all items ordered are in stock so please bear this in mind when ordering pre-order or out of stock items. If you would like to receive the rest of your order within our usual delivery time please order any pre-order / out of stock items separately.
We are sure that you will love your items but if for any reason you change your mind or if an item is unsuitable, you have a whole 14 days (7 days for sale items) from receipt of your order to return your items for a refund. We do not have the facility to offer exchanges.
To be eligible for a refund, your item(s) must be unused, with all labeling / tags still attached and in the same condition that you received them. They must also be in the original packaging.
If 14 days (7 days for sale items) have gone by since the receipt of your purchase, unfortunately we will be unable to offer a return.
Postage costs are non-refundable.
It is the customers responsibility to return the item(s) and ensure that they reach us. We recommend that you use a trackable postage method for your return to us. We are unable to refund / be held responsible for any goods lost in transit or for any reason not received back to us.
To complete your return we require a proof of receipt, please ensure you enclose a copy of your invoice within the package. Please email us at email@example.com to make a returns request, this will enable us to keep an eye out for your return parcel and process your return more quickly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Your refund will be processed within 14 days of receipt of the returned item(s).
Unfortunately we are unable to offer exchanges at this present time. If you would like to change your item(s) please follow the returns process and place a new order for the item(s) required.
All of our products are quality checked before we send them out, however in the unlikely event of receiving a faulty item please ensure you report this to us within 14 days of receipt so we can arrange a replacement.