Delivery

Shipping 

We aim to dispatch orders within 1-3 working days. Please see below for shipping costs and delivery aim times from dispatch. At busier periods delivery may take a little longer than expected.

UK - £3.45 Royal Mail 1st Class aim 1-2 working days 

Europe - £12.00 Tracked Royal Mail or Courier aim 5-7 working days 

Rest of World (excl. North America) - £15.00 Tracked Royal Mail or Courier aim 7-14 working days

North America - £20.00 Tracked Royal Mail or Courier aim 7-14 working days

All tax and customs charges where applicable are the responsibility of the customer. We cannot be held responsible for any items held up in transit. We are not responsible for goods once they have been dispatched. International tracking information is updated upon request. In the unlikely event you have not received your order, please ensure you contact us within 10 days for tracking information. If the courier has been unable to make delivery and your order is returned to us it will be refunded excluding postage cost.

Pre-orders

Orders will not be dispatched until all items ordered are in stock so please bear this in mind when ordering pre-order or out of stock items. If you would like to receive the rest of your order within our usual delivery time please order any pre-order / out of stock items separately. 

Christmas 2020 - Delivery & Returns

Christmas Delivery 

Please see below final advised order dates for Christmas delivery. Please note that these dates are based on the final recommended postage dates by Royal Mail. We will ensure your item is dispatched to Royal Mail before the final postal dates but we cannot guarantee delivery as this is a 3rd party service.

Friday 18th December - UK

Tuesday 15th December - Ireland, Belgium, France, Luxembourg

Monday 14th December – Austria, Denmark, Germany, Iceland, Netherlands, Portugal, Slovakia, Spain, Switzerland

Wednesday 9th December - Finland, Sweden, Canada, Czech Republic, Italy, Poland & USA

Monday 7th December – Greece, Turkey, Eastern Europe (except Poland, Czech Republic & Slovakia)

Sunday 6th December – Canada, Cyprus, Malta, Africa, Asia, Caribbean, Central & South America, Far & Middle East

Tuesday 4th December – Australia, New Zealand

Christmas Returns

For items ordered between 01st November & 25th December - we will offer an extended returns period, returns may be made until 15th January 2021. Any requests beyond this date we will be unable to accept. All other orders outside of these dates are strictly within 14 days as usual. 

Merry Christmas, with love xxx

 

Coronavirus / COVID-19 Delivery Update

For UK shipping, we will use the Royal Mail First Class service. Royal Mail may have some small delays with the current COVID-19 situation.

For International delivery, we will continue to use the Royal Mail International tracked service. Many Countries are experiencing delays on their postal service, this is changing daily. Please check the following link to find out if your Country is currently affected prior to placing your order.

 https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin