For items ordered between 01st November & 25th December - we will offer an extended returns period, returns may be made until 08th January 2019. Any requests beyond this date we will be unable to accept. All other orders outside of these dates are strictly within 14 days as usual.
We offer delivery at a flat rate of £3.45 for within UK, £9.99 for the rest of the world. We aim to dispatch all purchases unless otherwise stated within 2-3 working days, delivery time is usually within 2-5 working days from dispatch within the UK and 5-7 working days from dispatch for international shipping. All purchases are posted via either Royal Mail or courier delivery. All tax and customs charges where applicable are the responsibility of the customer. We cannot be responsible for any items held up by customs. We are not responsible for goods once they have been dispatched if the courier has been unable to deliver, however if your order is returned to us we will refund the cost of the goods, postage costs are non-refundable.
Orders will not be dispatched until all items ordered are in stock so please bear this in mind when ordering pre-order or out of stock items. If you would like to receive the rest of your order within our usual delivery time please order any pre-order / out of stock items separately.
We are sure that you will love your items but if for any reason you change your mind or if an item is faulty you have a whole 14 days or 7 days for sale items from receipt to return your items for a refund.
To be eligible for a refund, your item(s) must be unused, with all labeling / tags still attached and in the same condition that you received them. They must also be in the original packaging.
If 14 days (7 days for sale items) have gone by since the receipt of your purchase, unfortunately we will be unable to offer a return.
Gift cards are non-refundable.
Underwear / Swimwear should be tried on over the top of underwear without removing the adhesive strip. Returns cannot be accepted if the adhesive strip has been removed for hygiene reasons.
Postage costs are non-refundable.
It is the customers responsibility to return the item(s) and ensure that they reach us. We recommend that you use a recorded postage method for your return to us. We are unable to refund / be held responsible for any goods lost in transit or for any reason not received back to us.
To complete your return we require a proof of receipt, please ensure you enclose a copy of your invoice within the package. Please email us at firstname.lastname@example.org to make a returns request, this will enable us to keep an eye out for your return parcel and process your return more quickly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Your refund will be processed within 14 days of receipt of the returned item(s).
Unfortunately we are unable to offer exchanges by post at this present time. If you would like to change your item(s) please follow the returns process and place a new order for the item(s) required.